We aim to delight people by making their financial lives simpler, and while having a great app is part of that, we pride ourselves on providing world-class support. Our customer operations team is at the heart of Monzo: every person in this team not only cares about our customers’ problems, but is empowered to solve them quickly and with minimal fuss.
You'll be the first point of contact for every single one of our users who have a question, problem, feedback or even compliments! More specifically, we need someone to answer questions from our community of users, help refine our operational processes, talk directly with our supporters and customers and help ensure the rest of the company remains customer-focussed and fixated on building the best bank in the world.
What kind of person are we looking for?
We need somone who is great at explaining things to people and who takes delight in investigating awkward problems, getting to the root cause and fixing it. They'll need to know their way around social networks, and have a keen interest in technology.
More generally, we want someone who is friendly, positive, and super organised, as well as someone who is actively wanting to be part of the team that makes Monzo.
We started Monzo in February 2015 with the mission of building the best current account in the world. In April 2017, we received our full UK banking licence from the FCA and PRA and are now working hard to roll out our free current account later this year.
Now, we're building a bank as smart as your phone. That means intelligent notifications, instant balance updates, and financial management, all from your mobile.